Returns & Refunds — Brightspin

Returns and refunds

Changed your mind?

You have 30 days from delivery to return the product for a refund. It must be unused, complete and in its original packaging. Email us first and we will send return instructions. Return postage for change-of-mind returns is paid by you unless we agree otherwise.

Faulty or not as described?

Your rights under the Consumer Rights Act 2015 apply in full. Within 30 days of delivery you can reject a faulty item for a full refund. After that, we will repair or replace it, or refund you if that is not possible. We pay return postage for faulty items.

Cancellation right

Under the Consumer Contracts Regulations 2013 you may cancel an online order within 14 days of receiving it, and you then have a further 14 days to return the goods. Refunds are made within 14 days of us receiving the item.

How refunds are paid

To the original payment method, within 14 days of receiving the return.

Recycling old electricals (WEEE)

The Brightspin scrubber contains a rechargeable battery and must not go in household waste. When you buy a new one from us, you can send us your old equivalent electrical item for recycling free of charge — email us for the return address. You can also use your local council recycling centre.

Contact

Use the Contact page. Include your order number and, for faults, a short description and a photo or video if you can.