Terms of service

Last updated: 26 August 2026

 

These Terms of Service govern your use of this store, operated by Cloudwash, 11 Hoadly Road, London, SW16 1AE, United Kingdom.

 

Orders and payment

By placing an order you confirm you are legally able to enter into a binding contract. All prices are shown in GBP. We reserve the right to refuse or cancel any order, for example in cases of pricing errors or suspected fraud — if we cancel your order after payment, you will receive a full refund.

 

Product information

We make every reasonable effort to display our products and their features accurately. Cloudwash is a manual (non-electric) silicone facial cleansing brush — it has no batteries, charging, or motor, and is designed to be used with your own facial cleanser.

 

Returns and refunds

See our Refund Policy for full details.

 

Shipping

See our Shipping Policy for full details.

 

Your privacy

See our Privacy Policy for how we handle your data.

 

Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under UK law. Subject to that, we are not liable for indirect or consequential losses arising from use of the store or products purchased through it.

 

Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

 

Contact

Questions about these terms: alihyder0406@gmail.com.