Returns & Refunds

We want you to be happy with your Honed order. This page explains your rights and how returns work.

Your right to cancel (UK consumers)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To meet the cancellation deadline, it's enough for you to send your notice of cancellation before the 14-day period expires.

Once you've told us you want to cancel, you then have a further 14 days to return the item to us.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 14 days.

Faulty or damaged items

If your item arrives faulty, damaged, or not as described, contact us with photos and your order number and we'll arrange a replacement or refund at no extra cost, in line with your rights under the Consumer Rights Act 2015.

How to start a return

Email us via our Contact page with your order number and reason for return, and we'll confirm the next steps, including the return address.

This policy does not affect your statutory rights.